Topic: Ringfit issue

Hi can anyone help a newcomer to the Nintendo Switch, which was brand new at Xmas and all our other games work well.

We've bought Ringfit 2nd hand. The first 2 times we used it, it played fine. The third time we tried, it got stuck in a loop playing the attachment guide/suit-up guide over and over and over again. At that stage the only way to get out of the game is to physically take the cartridge out of the Switch, as NONE of the buttons work. Also during this game the buttons indicated on screen do NOT do what they should.

Are we missing selecting a button? , or may it be faulty? Thanks in advance for any advice. OK , I may have answered my own question eg it's broken ? 😆 .